Refund Policy

Effective date: 24/07/2026

This Refund Policy applies to all purchases made through https://www.isagalvao.com, operated by Isabella Galvao Ferreira (doing business as "Isa Galvao").

Please read this policy carefully before making a purchase. By completing your purchase, you confirm that you have read and accepted this Refund Policy.

1. Digital Products (Pre-Recorded Video Programs)

All sales of digital products purchased as a one-time payment — including pre-recorded video programs, downloadable content, and any other digital materials — are final.

We do not offer refunds, exchanges, or credits on digital products once the purchase has been completed and access has been granted. This applies whether or not you have viewed any portion of the content.

We strongly encourage you to read each product description carefully and contact us with any questions before purchasing.

2. Memberships and Subscriptions

Memberships — including the Yoga & Movement Membership and the Kids Movement Club — are recurring subscriptions billed monthly or annually.

• You may cancel at any time from your account on the Website or by emailing [email protected]. Cancellation stops future billing, and you keep access until the end of the billing period you have already paid for. • We do not provide refunds, credits, or partial refunds for the current billing period, past billing periods, or unused time, whether or not the content was accessed. • Renewal charges are not refundable. To avoid a renewal charge, please cancel before your renewal date, which is shown in your account. • The only exception: if we permanently discontinue an entire membership product, annual subscribers will receive a pro-rated refund for the unused remainder of their term, as described in our Terms & Conditions.

3. Live Teaching (In-Person and Online, Not Pre-Recorded)

Live classes and workshops booked directly through this Website are non-refundable.

Where a live class is cancelled by us, you will receive a full refund or the option to attend a rescheduled session.

4. 1-on-1 Coaching and Private Sessions

1-on-1 coaching and private sessions are non-refundable once booked.

If you need to cancel or reschedule, you must notify us at least 12 hours before the scheduled session start time. Cancellations made with less than 12 hours' notice will be charged in full and are not eligible for refund or rescheduling.

5. Bookings Made Through Third-Party Studios

Where the Website links to studios, retreats, or partners for in-person classes, those bookings are made directly with the third party and are subject to that party's own terms and refund policies. We are not responsible for refunds on bookings made outside of our Website.

6. How to Request a Refund (Where Eligible)

If you believe you are entitled to a refund under this policy — for example, where we have cancelled a live session — please contact us at [email protected] within 7 days of the relevant event.

Please include:

• your full name; • the email address used for the purchase; • the order or transaction reference number; • the reason for the refund request.

7. Processing of Refunds

Where a refund is approved, it will be processed back to your original payment method within 14 working days. Processing times by your bank or payment provider may add additional days.

8. Chargebacks

If you initiate a chargeback or payment dispute through your bank or card provider without first contacting us, we reserve the right to suspend your account and access to any digital products pending resolution. We encourage you to contact us first so we can resolve any concern directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective date" above will reflect the latest revision. Material changes will be communicated through the Website or at checkout.

10. Contact

For any questions about this Refund Policy, please contact:

Isa Galvao (Isabella Galvao Ferreira)

Email: [email protected]

Website: https://www.isagalvao.com