Privacy Policy

Privacy Policy

Effective date: 02/04/2026

Your privacy is important to Isa Galvao. Please read this Privacy Policy carefully — it explains who we are, how and why we collect, store, use, and share your personal information, your rights, and how to contact us.

We are committed to protecting your personal data in accordance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data ("PDPL"). If you are located in the UAE, you have rights under this law including access, correction, deletion, and restriction of your personal data.

1. Who We Are

This website is operated by Isabella Galvao Ferreira, a freelance professional licensed in the United Arab Emirates, doing business as "Isa Galvao".

Trade License: Personal Sport Coaching Services, License No. 1514523, Dubai, UAE

Business address: AG Tower, Unit 813, Business Bay, Dubai, UAE

Website: https://www.isagalvao.com

Contact email: [email protected]

Phone: +971 55 909 0046

For the purposes of this Privacy Policy, "we", "us", or "our" refers to Isa Galvao. By using our website, you signify your consent to this Privacy Policy. If you do not agree, please do not use this site or submit any personal information to us.

2. Children's Privacy

This website and the products and services offered are intended for adults. We do not knowingly collect personal information from anyone under the age of 13.

This Website is intended primarily for adults aged 18 and over. Users under 18 may access general content with parental or guardian consent, but may not purchase products or book services without parental approval. We do not knowingly collect personal information from children under 13.

If we learn we have collected information from a child under 13, we will delete it.

3. Personal Information We Collect

We may collect personal information that you voluntarily provide when you:

• sign up for emails, free guides, or our newsletter;

• register for a class, course, or session;

• purchase a digital course or other product;

• contact us via the website or social media;

• inquire about 1-on-1 coaching, in-person classes, retreats, partnerships, or campaigns.

The information we may collect includes your name, email address, phone number, country of residence, and billing information.

We may also automatically collect domain information, IP address, browser type, pages viewed, and files requested. We use cookies (small files saved by your browser) to analyze website performance, track usage patterns, save your preferences, and customize your experience.

If your browser sends a "Do Not Track" signal, only essential cookies will be placed on your device. We will ask for your consent before using non-essential cookies.

4. How We Use Your Information

We use your personal information to:

• deliver digital products you have purchased;

• send transactional emails (purchase receipts, course access, account updates);

• respond to your inquiries about coaching, classes, retreats, or partnerships;

• send marketing communications, where you have opted in;

• improve our website, products, and customer experience;

• comply with legal and tax obligations.

5. Legal Basis for Processing

Under the UAE PDPL (and where applicable, the EU/UK GDPR), we process your personal data based on:

• your consent;

• the need to perform a contract with you (e.g., delivering a course you purchased);

• compliance with a legal obligation;

• our legitimate business interests, provided your rights do not override them.

6. Who We Share Your Information With

We respect your privacy and will never sell or trade your personal information. We share information only with trusted service providers who help us run the business, including:

• Kajabi — our website, course hosting, and email platform;

• Stripe — payment processing;

• Google Analytics — website usage analytics;

• Meta Pixel — Facebook advertising analytics;

These providers may be located outside the UAE, including in the United States or European Economic Area (EEA), and process your data under their own privacy policies and applicable safeguards.

We may also disclose your information if required by law, to protect our legal rights, or in connection with a business transfer (e.g., merger or acquisition).

7. International Data Transfers

This website is operated from the United Arab Emirates. If you are located outside the UAE, please be aware that your information will be transferred to, stored, and processed in the UAE and in countries where our service providers operate.

If you are in the EEA or UK, transfers of your personal data are made on the basis of appropriate safeguards, such as Standard Contractual Clauses, where required.

8. How Long We Keep Your Information

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. UAE tax law generally requires us to keep financial records for at least 5 years.

If you unsubscribe from marketing communications, we will stop sending them but may retain a record to ensure we honor your request.

9. Your Rights

You may unsubscribe from our marketing emails at any time using the unsubscribe link in any email.

If you are covered by the UAE PDPL, EU/UK GDPR, or similar regulations, you have the right to:

• access the personal information we hold about you;

• correct any inaccurate information;

• request erasure of your information in certain circumstances;

• receive your data in a portable format;

• object to processing for direct marketing;

• restrict our processing in certain circumstances;

• withdraw consent at any time.

To exercise any of these rights, contact us at [email protected] with proof of identity and details of your request.

10. Keeping Your Information Secure

We use appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, or misuse. Access is limited to those with a genuine business need.

No security measure is absolute. While we work to protect your information, we cannot guarantee its absolute safety. Comments or content you post publicly on the website or our social media become public, and you share them at your own risk.

11. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate the Website, analyze usage, and serve relevant advertising. Specifically, we use:

• Essential cookies — necessary for the Website to function (e.g., Kajabi session cookies, login state). These are always active.

• Analytics cookies — Google Analytics tracks how visitors use the Website (pages visited, time on site, traffic sources). This data is aggregated and anonymous.

• Advertising cookies — Meta Pixel (Facebook) tracks visitors who arrive from or interact with our Facebook and Instagram ads, and helps us measure ad performance and show relevant ads to people who have visited the Website.

When you first visit the Website, you will be asked to consent to non-essential cookies (analytics and advertising). You can withdraw your consent at any time by adjusting your browser settings or contacting us at [email protected].

If you reject non-essential cookies, only essential cookies will be placed and your browsing experience may be affected. Analytics and advertising features will not be active.

For more information about how Google uses data, visit: https://policies.google.com/privacy. For Meta's data policy, visit: https://www.facebook.com/privacy/policy.

12. Email Marketing & Mailing List

We operate an email list through Kajabi. If you sign up for our newsletter, download a free resource (such as the Nauli Readiness Checklist), or purchase a product, your email address will be added to our mailing list.

By subscribing, you consent to receiving:

• free educational content and tips related to yoga, movement, and breathwork;

• information about new products, courses, promotions, and events;

• transactional emails related to purchases and account access.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. We will process your request promptly. Even after unsubscribing from marketing emails, we may still send you transactional messages related to active purchases or account access.

We do not sell, rent, or share your email address with third parties for their own marketing purposes.

13. Links to Other Sites

Our website may include links to third-party websites (e.g., partner studios, sponsors, social platforms). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

14. How to Complain

If you have a concern about how we handle your personal data, please contact us first at [email protected] and we will work to resolve it.

If you are located in the UAE, you may file a complaint with the UAE Data Office. If you are covered by the EU/UK GDPR, you may also lodge a complaint with the supervisory authority in your country.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top will reflect the latest revision. Material changes will be communicated by email or notice on the website. Your continued use of the site after any change constitutes acceptance of the revised policy.

16. Contact Us

For any questions about this Privacy Policy or your personal information, please contact:

Isa Galvao (Isabella Galvao Ferreira)

Email: [email protected]

Website: https://www.isagalvao.com

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